Terms and Conditions for IrFlexApp®️

Welcome to IrFlexApp ("the App"), a service provided by Global Flex SAS ("the Company", "we", "our"). Global Flex SAS is a Colombian company based in Bogotá, Centro Empresarial Arrecife, Office 502, with the authority to operate throughout Latin America.

IrFlexApp is an innovative digital platform that connects users who need various services with independent providers who offer those services. Our app facilitates a flexible ecosystem where Users can propose how much they are willing to pay for a wide range of services, including:

  • Transportation Services: Connecting users with independent drivers for transporting people and goods.
  • Lodging Services: Facilitating the connection between guests and hosts offering accommodations.
  • Courier Services: Enabling the sending and receiving of packages and documents.
  • Other Multi-services: Opening the door to a variety of other services that Users may need and Providers are willing to offer.

By accessing or using the App, you ("the User" or "the Provider", as applicable) agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, do not use the App.


1. For All Users (Users and Providers)

1.1. Acceptance of Terms

By using IrFlexApp, you acknowledge that you have read, understood, and accepted these Terms, as well as our Privacy Policy. If you disagree with any part, do not use the App.

1.2. Eligibility

You must be at least 18 years old to use the App. By accepting these Terms, you declare and warrant that you are of legal age to form a binding contract with the Company and have full legal capacity to use the services offered by IrFlexApp.

1.3. User Account

To access and use most features of the App, you must register and create an account. You are solely responsible for maintaining the confidentiality of your account and password. You are solely responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use or other security breach. Global Flex SAS is not responsible for any loss or damage arising from your failure to comply with this section.

1.4. Nature of the Relationship

Global Flex SAS, through IrFlexApp, is solely a technology intermediary that facilitates connections between Users and service Providers. We are not providers of transportation, lodging, courier, or any other services offered through the App. Service Providers are independent contractors, not employees, agents, or partners of Global Flex SAS.

1.5. Prohibited Use

You agree not to:

  • Use the App for any unlawful, fraudulent, or unauthorized purpose.
  • Attempt to interfere with the proper functioning of the App, including introducing viruses or malicious code.
  • Infringe the intellectual property rights of Global Flex SAS or third parties.
  • Post or transmit content that is defamatory, obscene, abusive, discriminatory, or infringes privacy or publicity rights.
  • Use the App to send spam or unsolicited messages.
  • Impersonate another person or entity.
  • Manipulate offers or pricing for fraudulent purposes.
  • Use the App to transport or engage in illegal activities.

1.6. Communications

By using the App, you agree to receive electronic communications from us, including text messages (SMS), push notifications, and emails related to your use of the App, transactions, offers, and updates.

1.7. Changes to the Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on the App or through other means (e.g., email). Continued use of the App after such modifications constitutes your acceptance of the revised Terms.

1.8. Termination

We may suspend or terminate your access to the App at any time, without notice, for any reason, including violation of these Terms, fraudulent or illegal activity, or if we believe your use is harmful to the platform or other users.

1.9. Disclaimer of Warranties

The App is provided "as is" and "as available". Global Flex SAS makes no warranties, express or implied, regarding the operation or availability of the App or the quality, safety, or suitability of services provided by Providers. We do not guarantee the App will be error-free or uninterrupted.

1.10. Limitation of Liability

To the fullest extent permitted by law, Global Flex SAS is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or income (direct or indirect), loss of data, use, goodwill, or other intangible losses resulting from: (i) your access to or use or inability to use the App;
(ii) any conduct or content of any third party on the App;
(iii) any service offered or received through the App by Providers or Users; or
(iv) unauthorized access, use, or alteration of your transmissions or content.

1.11. Indemnification

You agree to defend, indemnify, and hold harmless Global Flex SAS and its affiliates, directors, officers, employees, and agents from any claim, demand, damages, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the App;
(ii) your violation of these Terms;
(iii) your provision or receipt of services through the App; or
(iv) your violation of any law or third-party rights.

1.12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Bogotá D.C., Colombia.


2. For Users (Customers Requesting Services)

2.1. Requesting Services and Offering Prices

Through IrFlexApp, you can request a variety of services (transportation, lodging, courier, multi-services) by specifying your requirements. You are free to offer the price you are willing to pay. The App allows nearby Providers to view and accept, reject, or counter your offer. Once a Provider accepts your offer (or you accept a counteroffer), a binding agreement is formed.

2.2. Confirmation and Verification

You are responsible for verifying the Provider’s identity and service details (e.g., vehicle, lodging, package) before starting or accepting the service.

2.3. Payments

You are responsible for paying the agreed fee to the Provider upon completion of the service. IrFlexApp may facilitate payment methods, but the final transaction and responsibility lie with you and the Provider. Any platform commissions will be clearly communicated before confirming the transaction.

2.4. User Conduct

Users are expected to behave respectfully and safely. Misconduct, including fraud, harassment, or violence, may lead to account suspension or termination and possible legal action.

2.5. Cancellations

Cancellation policies will be specified within the App and may vary by service type. Violation of these policies may result in charges.

2.6. Claims and Disputes

Any dispute related to a service must be resolved between the User and Provider. Global Flex SAS may facilitate dispute resolution at its discretion but is not obligated to do so or to compensate for any loss caused by a Provider.


3. For Providers (Drivers, Hosts, Couriers, Multi-service Providers)

3.1. Provider Requirements

You must comply with all applicable laws and regulations in your jurisdiction for the services you offer (e.g., driver’s licenses, lodging permits, insurance). You must provide Global Flex SAS with required documentation, such as background checks, IDs, licenses, vehicle info, etc. We reserve the right to approve, reject, suspend, or terminate any Provider based on compliance or policy violations.

3.2. Offering and Accepting Services

You will receive service offers and can accept, reject, or counter them. Upon acceptance, you are committed to fulfilling the service under the agreed terms and price.

3.3. Service Responsibility

You are solely responsible for the quality, safety, and legality of the services you provide, including vehicle maintenance, lodging safety, and package handling.

3.4. Commissions

Global Flex SAS may charge a commission for each successfully completed service. The amount or percentage will be clearly communicated and may be deducted from the payment received.

3.5. Taxes

You are solely responsible for reporting and paying all taxes related to income earned through the App, according to local tax laws.

3.6. Insurance

You are solely responsible for maintaining required and appropriate insurance coverage for your services, including liability, vehicle, or property insurance. Global Flex SAS does not provide insurance.

3.7. Provider Conduct

Providers are expected to act professionally, courteously, and safely at all times. Violations may result in account suspension or termination.


4. For the Company (Global Flex SAS)

4.1. Company Role

Global Flex SAS, via IrFlexApp, facilitates interactions between Users and Providers. We are not employers of Providers and are not responsible for their actions, omissions, or legal compliance. We do not monitor service quality.

4.2. Data Collection and Use
We collect and use your personal data according to our Privacy Policy ([Link to your Privacy Policy]).

4.3. Intellectual Property

All content, features, and functionality of the App (including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software) are owned by Global Flex SAS or its licensors and protected by copyright, trademark, and intellectual property laws in Colombia and internationally.

4.4. Maintenance and Updates

We strive to keep the App running smoothly but do not guarantee uninterrupted or error-free availability. Maintenance and updates may cause temporary service interruptions.

4.5. Relationship Limitation

Nothing in these Terms creates a relationship of agency, partnership, joint venture, employment, or franchise between you and Global Flex SAS.

4.6. Severability

If any provision of these Terms is found to be invalid or unenforceable, it shall be enforced to the maximum extent allowed, and the remaining provisions shall remain in full force and effect.

4.7. Entire Agreement

These Terms constitute the complete agreement between you and Global Flex SAS regarding use of the App and supersede all prior agreements and understandings.